SHIPPING & RETURNS
UK orders for delivery to a UK address currently have two (2) delivery options –Standard Delivery (usually £3.99) and Express Shipping, Same Day Dispatch, Order Before 3pm (usually £4.99).
Please see below for further information about UK delivery options.
Delivery Times:
Standard Delivery: Typically takes around 3 to 5 working days although will be dispatched on the same day if ordered before 3pm.
Next Day Delivery: Parcel will be delivered typically on the next working day from when the order is placed/despatched and before 3pm.
We occasionally run offers on delivery costs where, for example, we will upgrade you to Express Delivery for the same cost as standard delivery. Please see “Express Delivery”.
Delivery times depend on the delivery service selected and the types of goods ordered. We always aim to despatch all goods in stock as quickly as possible.
Couriers will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier’s first visit they may leave it with a neighbour, or in a safe place (i.e., hidden from sight and protected from the rain). A calling card will be posted through your door to let you know this has been done. If there is no safe place a calling card will be left with the courier’s contact number to arrange re-delivery. Our couriers will deliver until 9pm in most areas!
The couriers will attempt redelivery up to a maximum of three (3) times and if delivery is not successful after the third attempt, they will return the goods to us and we will issue a refund. We reserve the right to recharge the delivery cost for re-delivery.
If a courier fails to deliver “next day” on orders placed before 3pm Monday – Friday (working days). We will issue a refund for the difference between “standard shipping” and “next day”.
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We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return and exchange policy.
RETURNS
All returns must be postmarked within 45 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS FOR EXHANGES (FREE SERVICE)
Contact us on the email below & we will send you a prepaid postage label
email:- info@mudmate.co
RETURN PROCESS FOR REFUNDS (Customer Pays)
To return an item, please re-pack the item securely in its original packaging and include a brief note in the parcel to explain why the item is being returned.
Please write your order number attached below the address, and mail your return to the following address:
Charlie & Jane Ltd
Unit 1C
West Stockwith Business Park
Misterton
DN10 4ES
Order Number______________
***Please include your order number below the address so we can process your return or exchange faster.***
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at:
Tel:- 0330 1330 804
email:- info@mudmate.co